Synology devices are one of the most in-use data management devices that help you manage data files, photos, videos, and other heavy files. It is mostly used by individuals and businesses. You can simply and easily complete the Synology DS923+ installation process using its user manual and web assistant. But sometimes, users face troubles like not being able to connect with the Synology NAS device. Here you can read possible reasons why your DS923+ device is not connecting. We will also share solutions so that you can fix the ‘can’t connect to Synology device’ issue.
Possible Reasons
We know that connecting a Synology device to the computer is an easy thing, but facing this kind of problem can be frustrating. There can be many reasons why your NAS device is not connecting. Let’s have a look on a list that explains the possible reasons.
- Network connectivity issues
- Firewall and antivirus settings
- IP Address conflicts
- DSM software Updates
- Network Configuration Changes
- Device-specific problems
So, these are some possible reasons why you cannot connect your Synology DS923+ NAS device. Now, let’s go through solutions that help you to troubleshoot this problem.
Common Solutions for Can’t Connect Synology Device
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Ensure Network Connectivity
We hope that you know, you must connect your computer to the same network in which the Synology device is connected to Access the device web assistant or interface. Ensure that you are connected into the same network.
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Turn off Firewall and Antivirus
Enabled firewall and antivirus of your computer can be a solid reason of this ‘can’t connect to Synology device. Just go to the SETTINGS of the computer and disable the Firewall and Antivirus, while connecting the NAS device.
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Check IP Address
IP address conflicts can also cause this type of the problem. So, be sure you don’t have any IP address conflicts between your devices. If there is a conflict, then assign static IP addresses your computer and Synology DS923+ to avoid conflicts.
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Update to Latest DSM Version
Using the outdated version of the DSM (DiskStation manager) can be a reason why you can’t connect to the NAS device. In that case, you should access the find.synology.nas interface and search for the software updates. Just install is and then try to connect.
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Review Network Changes
One of the reasons that you can face this problem is recently done network and settings configuration changes. So, review them to be sure that they are not causing this issue. If it is the problem then revert the changes might help to solve the error.
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Replace Damaged Cables
Damaged power cord, adaptor and Ethernet cable can cause this issue as well. You must check if any of these mentioned cables are damaged or not. If you find any of them damaged or cut, then you have to replace it immediately with a new one.
It happens occasionally that all the above written troubleshooting steps fail to deliver the solution of the problem. So, in that case, you can run a reboot process on the Synology device as well as your computer. Let’s see how you can perform it one by one.
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Perform NAS Reboot Process
To run the NAS device reboot process, you need to just unplug the power adaptor form the wall socket and then you have to plug it again to complete the process. You can do it with one more method in which, you need to locate power button at the side of the device and press it twice to complete restart.
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Reboot Computer
You must restart your computer as well. Just perform the rebooting process by pressing the shortcut key Alt+f4. You will see a shut down window in which you have to select reboot. Then your computer starts the restart process itself.
As you can see, using these simple tips you can fix the error and successfully solve ‘can’t connect with Synology device’ issue.
The End Lines
Here you have read possible reasons why you are unable to connect the Synology NAS DS923+ device. To solve this technical error, we also provide troubleshooting tips and steps that help you to fix the issue. We are hoping that you have read this whole article and found out the cause of the problem and solved it with ease.