I have a good working relationship with my printers and whenever possible I take the time to the see the product before it is shipped. If however the product is damaged in transit please take a picture and send it to me so that we can resolve this with the shipping company. If the product is damaged in transit a new order will be made and sent to you as soon as possible. There is a 5 day time frame in which to contact me with issures in regards to shipping damage.
If you do not contact me within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a reprint.
Once you have contacted us, we will then have five (5) business days to determine if a reprint is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a reprint.
If we determine that a product is, in fact, defective or has not otherwise met our obligations, we will initiate a reprint of the print job. If after a reprint we are unable to resolve the issue, we will then offer the issue of a refund of the original order price. We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
I will contact you within 24-48 hours of us determining that a reprint is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution, we will assume that the issue has been otherwise resolved and no reprint will be given.
Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame, you agree that the original order will be charged against your credit card on file with. Return labels will be issued on a case by case basis, and you may be responsible for covering the cost of the return.
A reprint or refund will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us. A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to. When applicable, a refund will be issued within ten business days of our receipt of the original product order.
Jamie MacIsaac is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Jamie MacIsaac has been advised of the possibility of such damages), resulting from the order. The following are some guidelines and examples of issues that do not constitute grounds for a refund or a return or reprint of a product:
An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to Jamie MacIsaac due to an error made by the customer in submitting the proper shipping address. (For a product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
A product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
A product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Please note that Jamie MacIsaac provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our
customers' feedback. When we do make changes to this Policy, we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Primoprint the current Returns/Refund/Reprint Policy will apply.
If you are not satisfied with your finished product, simply contact me Jamie@shaperoflight.com I will be pleased to help address any general issues you may have with your print job.